Delivery
Every order ships insured and tracked with DHL Express or FedEx International Priority. Tracking is emailed within 24 hours of dispatch. Estimated transit after dispatch: United Kingdom 2–4 business days · EU 4–7 · USA & Canada 5–10 · Australia & NZ 7–12 · Rest of world 10–16. Made-to-order and personalised pieces add 5–15 business days of production. Import duties outside the UK, where applicable, are payable by the recipient.
Returns
If an item arrives with a manufacturing defect, transit damage or is not what you ordered, contact us within 7 business days with photos and we will repair, replace or refund. Personalised items can only be returned if faulty. Natural variation in grain and colour is a characteristic of full-grain leather, not a defect. See the full refund policy.














