Questions, answered.

Full-grain cowhide — smooth, pebble-grain and textured finishes. It is the top layer of the hide with the grain intact, the only grade that develops a patina. We do not use bonded, split or PU “leather”, and we do not sell products made from exotic or protected species.

Because they are cut from different hides. Pores, faint growth lines and small colour shifts are natural and are not defects. Dimensions and construction are identical.

Tannery Heritage is a London company (Marvel Land LTD, Company No. 15809815). Pieces are designed in London and produced in our partner workshop to our patterns and quality standard, then inspected before dispatch. Read more on the craftsmanship and quality control pages.

Check the interior dimensions in the product table. As a rule, 13–14 inch laptops need at least 33 × 23 cm; 16 inch needs 36 × 25 cm. Our briefcases and several totes are cut with a full-length padded pocket.

Type up to four characters in the Personalise field on the product page and choose gold foil, silver foil or blind emboss. We hot-stamp it by hand before dispatch. It is complimentary.

Only if it is faulty. Personalised items are made to order and cannot be resold.

Yes, for corporate orders from 20 pieces, from a vector file. See corporate gifts.

In-stock pieces are dispatched within 1–2 business days. Personalised and made-to-order pieces add 5–15 business days. Transit after dispatch: UK 2–4 business days, EU 4–7, USA & Canada 5–10, Australia & NZ 7–12, elsewhere 10–16.

Yes, every shipment, at no extra cost, with DHL Express or FedEx International Priority. Tracking is emailed within 24 hours of dispatch.

Orders outside the UK may be subject to duties and taxes in the destination country; these are payable by the recipient and are not included in our prices.

Manufacturing defects, transit damage and incorrect items can be reported within 7 business days of delivery, with photos, for repair, replacement or refund. Refunds go to the original payment method within 5–10 business days of approval. Full terms in the refund policy.

Major credit and debit cards through our encrypted checkout. Wholesale and corporate orders can also be paid by bank transfer against invoice.

Yes. Minimum first order £500, repeat orders from £300, trade price list on request. Private-label production is available for brands. See the wholesale page.