Privacy Policy

Last Updated: 01.03.2025

  1. Introduction

Primal Tannery LTD, trading as tanneryheritage.com (“Company”, “we”, “us”) values your privacy and is committed to handling your personal data with transparency, care, and in full compliance with applicable data protection laws. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or engage with our services.

We operate in accordance with the:

  • EU General Data Protection Regulation (GDPR)
  • UK Data Protection Act 2018
  • Applicable United States privacy legislation
  • PCI DSS (Payment Card Industry Data Security Standards)
  1. Company Information
  • Legal Entity: Primal Tannery LTD
  • Company Number: 16294377
  • Website: www.tanneryheritage.com
  • Email: [email protected]
  • Phone: 07878932683
  1. What Information We Collect

We may collect the following types of data:

  • Personal Information
    Includes your name, email address, telephone number, shipping address, and billing details.
  • Transactional Information
    Order history, payment method, and other related details. Payment data is securely processed via third-party providers and never stored on our servers.
  • Technical Information
    Such as IP address, device type, browser details, pages visited, and cookies—used to improve website functionality and security.
  • Marketing Preferences
    Your choices regarding receiving newsletters, offers, or product updates from us (only if you’ve opted in).
  1. How We Use Your Information

We process your data to:

  • Fulfill and manage your orders and invoicing
  • Provide customer service and respond to your inquiries
  • Maintain secure payment handling via PCI DSS-compliant providers
  • Improve the usability, content, and performance of our website
  • Send marketing emails or product updates (only with your consent)
  1. Legal Basis for Processing

Depending on the nature of your interaction with us, we process your data based on:

  • Contractual Obligation: To fulfill your custom order or provide requested services
  • Consent: For marketing communications and optional cookies
  • Legal Compliance: To meet obligations such as recordkeeping or fraud prevention
  • Legitimate Interests: To enhance customer experience, maintain security, and develop our business
  1. Data Security and Third-Party Processing

We implement strong technical and organizational measures to safeguard your data.

  • Payments are handled by secure third-party payment gateways (e.g., Stripe, PayPal, or bank transfers), which are fully PCI DSS compliant.
  • We do not store or have direct access to your full payment details.
  • All data is encrypted during transmission and access is restricted on a need-to-know basis.
  1. Data Retention

We retain personal data only for as long as needed:

  • To fulfill your order or contract
  • To comply with legal or accounting requirements
  • For internal business analysis (with anonymized data when possible)
  • You may request deletion of your personal data unless we are legally required to retain it.
  1. Your Rights

Depending on your location, you may exercise the following rights:

  • Right to access your data
  • Right to correct or update inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict or object to data processing
  • Right to data portability (where applicable)
  • Right to withdraw consent at any time (e.g., for marketing)

To exercise any of these rights, contact us at [email protected].

  1. Cookies and Tracking Technologies

We use essential cookies to improve site performance. You will be notified of and given the option to consent to non-essential cookies (e.g., marketing or analytics) upon visiting the site. For more details, please refer to our [Cookie Policy] (if applicable).

  1. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with the “Last Updated” date revised accordingly. If the changes are significant, we will notify you via email or prominent notice on the website.

  1. Contact Us

If you have any questions, concerns, or data access requests, please contact:

Primal Tannery LTD

Email: [email protected]

Phone: +447878932683

WhatsApp: +447878932683