Shipping & Delivery Policy

Last updated: 01.03.2025

At Primal Tannery LTD , trading as TanneryHaritage.com, all of our leather goods are custom-made to order. We take pride in crafting each item to meet your specific requirements with the highest standards of quality and care. This policy outlines how we handle shipping and delivery for all custom orders.

  1. Custom Order Process
  • Quote Request:
    All orders begin with a quote request. Customers can submit their request via the contact form on our website or by emailing us at [email protected].
  • Consultation & Agreement:
    Once we receive your request, a member of our team will contact you to discuss your specifications, pricing, and timeline. Once both parties agree, we will issue a formal invoice.
  • Production Time:
    Production begins after payment is confirmed. Standard production time is approximately 5 business days.
  • Approval Before Shipping:
    Once your order is complete, we will send you photos or a video of the finished product for your review. We only proceed to shipping after you confirm your satisfaction.
  1. Shipping Methods & Carriers

We ship all orders using trusted express carriers, including DHL Express and FedEx International Priority, to ensure fast and secure delivery.

  1. Estimated Delivery Times by Region
RegionEstimated Delivery Time (Business Days)
United Kingdom2–4 days
European Union4–6 days
United States6–9 days
Canada6–10 days
Australia & Asia7–12 days
Middle East6–10 days
Rest of World7–14 days

Note: Delivery times are estimates and may vary due to customs clearance or local courier delays.

  1. Shipping Confirmation & Tracking
  • Once your order is shipped, you will receive a confirmation email with a tracking number and carrier details.
  • You can use this information to monitor your shipment in real time.
  1. Customs & Import Duties
  • International orders may be subject to customs duties or import taxes upon arrival in your country.
  • These charges are the responsibility of the customer and are not included in our product or shipping prices.
  • We will assist you with any customs documentation required to facilitate smooth delivery.
  1. Invoicing & Payment
  • All customers are billed via official invoice after finalizing the order details.
  • Payment must be completed before production begins.
  • We accept payments via bank transfer, credit/debit card, PayPal, and cryptocurrency (for fast and secure transactions).
  1. Questions or Concerns?

If you have any questions about your order, shipping status, or delivery timeline, please don’t hesitate to contact us: